Hola, I'm Enrique—
but close friends and family call me Quique or Henry.
IT professional building expertise in cloud computing, project management, and AI applications in business and healthcare environments.
Who I Am
About Me
I have been a resident of the Coachella Valley for the past 20 years. I began working in the fields alongside my parents and have since transitioned into the IT field. I am very passionate about emerging technologies being implemented in the workforce, particularly AI and cloud computing.
When I'm not studying or building projects, I enjoy exploring new technology trends and thinking about how digital transformation shapes industries.
Right Now
What I'm Working On
Currently expanding my knowledge in cloud platforms, including AWS and Azure, while exploring automation through AI tools such as ChatGPT and Claude. Actively developing project management skills with plans to pursue the PMP certification.
Actively pursuing industry certifications while building hands-on projects and home lab environments to strengthen my technical portfolio and practical experience.
Toolkit
Technical Skills
Career
Experience
- Provide Level 1–2 technical support for desktops, laptops, printers, and mobile devices in a multi-user environment
- Administer Active Directory accounts, security groups, permissions, and basic Group Policy configurations.
- Perform workstation imaging, OS deployment, software installation, and patch management.
- Troubleshoot hardware, software, and network connectivity issues including DNS/DHCP and remote access.
- Support Microsoft 365 administration including user accounts, Exchange, Teams, and OneDrive.
- Maintain asset inventory, license tracking, and hardware lifecycle documentation.
- Document technical procedures and contribute to internal knowledge base and documentation.
- Escalate and coordinate complex technical issues with senior IT staff and vendors.
- Assist end users with technical training and system usage to improve operational efficiency.
- Diagnosed and resolved hardware and software issues for desktops, laptops, and printers.
- Assisted customers with device setup, data transfer, basic networking, and antivirus solutions.
- Provided technical guidance and training to improve customer understanding and system performance.
- Strengthened customer communication and problem-solving skills by assisting customers, resolving concerns, and maintaining professionalism in a fast-paced environment.
- Built strong conflict resolution and de-escalation skills by handling customer issues calmly, efficiently, and with patience under pressure.
- Improved multitasking, accountability, and time management by managing transactions accurately, prioritizing tasks, and maintaining smooth daily operations during high-volume periods.
My Work
Projects
[ Describe a cloud project here — e.g., deployed a web app on AWS EC2, set up S3 storage, or configured a VPC. Replace with your real work! ]
[ Describe a data project — e.g., built a dashboard in Power BI or Tableau to analyze healthcare metrics, or cleaned a dataset using Python/Pandas. ]
[ Describe a cybersecurity or networking project — e.g., set up a home lab, practiced with Wireshark, configured a firewall, or ran vulnerability scans. ]
Academic Background
Education
Get in Touch
Contact
Open to opportunities in cloud, IT, project management, and healthcare tech. Feel free to reach out!